CVC Capital Partners needed a secure, collaboration-driven issue tracker. JFDI delivered a customised Aardvark for Microsoft Teams solution with Kanban boards, cross-referencing, and enterprise-grade security.
The Challenge
CVC Capital Partners needed a robust and dependable solution to track any issue with one of their apps. The solution must not compromise data safety, empower developers through collaboration and avoid distracting the development team at all costs.
JFDI's Solution: Aardvark for Microsoft Teams
JFDI addressed this need with Aardvark for Microsoft Teams, utilised as an application issue tracker. Our highly customisable business process management has proven to be successful in various scenarios. A discovery session allowed us to precisely map and translate their problem-solving process into a familiar Kanban board.
Issue Tracker
Every ticket gets a unique number for tracking. The record contains information like an issue description etc. When the Aardvark record reaches the last swim lane, the problem is solved, and the ticket gets archived.
To encourage collaboration, we leverage the functionalities of Microsoft Teams. Team members can spawn channels to store related files and work collaboratively on a given issue without leaving the platform. Any appropriate files or relevant information can be emailed directly to the channel.
Key Features
Secure
Data stored in Microsoft 365 subscription hosted by SharePoint. Supports GDPR, CCPA, ISO 27701, ISO 27001, HIPAA, FFIEC, and more.
Collaboration & Cross-Referencing
Colleagues discuss changes via channel chat or calls. Cross-referencing links changes between files and notes using issue IDs.
Customisable
Add columns in SharePoint List and the UI adapts. Use data in Power Platform and Power BI. Matching branding was a breeze.
Client Overview
Company: CVC Capital Partners
Country or Region: United Kingdom
Industries: Finance, Private Equity
Company Profile: CVC Capital Partners is a private equity firm with over 400 employees worldwide.
JFDI Services Provided
Services used:
Software: